FAQs

We hope the below answers can help you. If you require any futher assistance, please email us at eucontact@towerreccords.com

At this time we only ship within the UK. Shipping options are presented and calculated at checkout.

On average, all our orders containing available items are processed and dispatched within 1 business day. We aim for same-day dispatch on orders made before 2 pm, although this is not guaranteed. Orders created after 2 pm are normally dispatched the next day.

All our products have the UPC in the product description. This can be used to conduct further research. You can also happily get in touch and we will answer your questions as soon as we can.

You can return unwanted items if they are in the same condition when received and in original packaging. See our refund policy for more information.

Contact us immediately if an item(s) is defective, damaged, or incorrect so that we can evaluate the issue and make it right. We ask our customers to inform us of any potential issues within 5 days of receiving an order.

For UK orders, Royal Mail declares a pakage lost if it goes 10 working days from shipment without being tracked as delivered.

Preorders are shipped as soon as we receive our allocation. This is normally on the day of release. Release dates can change. An updated release date can be found at the item listing. Preorders are sent seperately from available items at no extra cost.