We hope the below answers can help you. If you require any futher assistance, please email us at firstname.lastname@example.org
We ship from our UK warehouse. We ship to the UK and select European destinations. The full list of available shipping locations can be found at checkout. Shipping options are presented and calculated at checkout.
On average, all our orders containing available items are processed and dispatched within 1 business day. We aim for same-day dispatch on orders made before 2 pm, although this is not guaranteed. Orders created after 2 pm are normally dispatched the next day.
All our products have the UPC in the product description. This can be used to conduct further research. You can also happily get in touch and we will answer your questions as soon as we can.
You can return unwanted items if they are in the same condition when received and in original packaging. See our refund policy for more information.
Contact us immediately if an item(s) is defective, damaged, or incorrect so that we can evaluate the issue and make it right. We ask our customers to inform us of any potential issues within 5 days of receiving an order.
For UK orders, if a package goes 10 working days from dispatch without being tracked as delivered, please get in contact with us. We can then put in an inquiry with Royal Mail and go from there.
For Non-UK orders, there may be extended delivery times due to customs. Unfortunately, we are unable to give a certain delivery timeframe for non-UK orders.
If a package goes 10 working days from dispatch without being tracked as delivered, please get in contact with us. We can then put in an inquiry with the shipping provider and go from there.
Preorders are shipped as soon as we receive our allocation. This is normally on the day of release but delays may occur. Please allow for up to 4 working days from the release date for your item to be dispatched.
Please note, release dates can change. An updated release date can be found at the item listing. Preorders are sent separately from available items at no extra cost.
Orders containing preorders are shipped as a whole as soon as we receive our allocation. Pre-orders are not sent separately. Please allow for up to 3 working days from the release date for your item to be dispatched.
Please note, release dates can change. An updated release date can be found at the item listing.